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Acceptable Use Policy

Last Updated: November 24, 2025

1. Purpose

This Acceptable Use Policy ("Policy") governs your use of the Wick Metrics platform operated by Recycapple LLC. This Policy is designed to protect our Service, our users, and the internet community from irresponsible or illegal activities.

2. Prohibited Activities

You may not use the Service to engage in, facilitate, or promote any of the following activities:

2.1 Illegal Activities

  • Violating any applicable local, state, national, or international law or regulation
  • Infringing on intellectual property rights of others
  • Fraud, misrepresentation, or deceptive practices
  • Money laundering or terrorist financing
  • Sale of illegal substances or controlled items
  • Violating export control or sanctions laws

2.2 Security Violations

  • Attempting to gain unauthorized access to the Service or other user accounts
  • Probing, scanning, or testing vulnerabilities without permission
  • Breaching security or authentication measures
  • Accessing data not intended for you
  • Impersonating another user or entity
  • Sharing or selling your account credentials
  • Using automated tools to access the Service without permission

2.3 Abusive Behavior

  • Harassing, threatening, or intimidating others
  • Sending spam or unsolicited communications
  • Publishing false or misleading information
  • Defaming or disparaging others
  • Discriminating based on race, religion, gender, or other protected characteristics

2.4 Network Abuse

  • Distributing malware, viruses, or harmful code
  • Launching denial-of-service attacks
  • Interfering with or disrupting the Service or servers
  • Excessive use that degrades performance for other users
  • Using the Service to attack other systems or networks

2.5 Intellectual Property Violations

  • Reverse engineering, decompiling, or disassembling the Service
  • Removing or modifying copyright, trademark, or proprietary notices
  • Creating derivative works without permission
  • Copying or reproducing protected content without authorization
  • Using our trademarks without written permission

3. Acceptable Business Use

The Service is designed for legitimate candle business management. Acceptable uses include:

  • Managing your candle product catalog and inventory
  • Tracking costs, pricing, and financial data
  • Recording wick testing and quality control
  • Managing wholesale customer relationships
  • Storing business documentation and licenses
  • Calculating batch sizes and material requirements
  • Analyzing business performance and profitability

4. Data Use Guidelines

4.1 Your Responsibilities

  • Ensure all data you enter is accurate and truthful
  • Do not upload content that infringes on others' rights
  • Respect confidentiality of proprietary information
  • Maintain appropriate backups of critical data
  • Comply with applicable data protection laws

4.2 Prohibited Data

Do not store or transmit:

  • Malicious code or scripts
  • Data obtained through illegal means
  • Content that violates export control laws
  • Stolen trade secrets or proprietary information
  • Personal data without proper legal basis

5. Monitoring and Enforcement

5.1 Our Rights

We reserve the right to:

  • Monitor use of the Service for compliance with this Policy
  • Investigate suspected violations
  • Remove or disable content that violates this Policy
  • Suspend or terminate accounts for Policy violations
  • Cooperate with law enforcement investigations
  • Pursue legal action against violators

5.2 Privacy Considerations

We respect your privacy and will only access your data when necessary for security, support, or legal compliance purposes. See our Privacy Policy for details on data collection and use.

6. Violations and Consequences

6.1 First Violation

For minor or first-time violations, we may issue a warning and request immediate corrective action. You will be given a reasonable opportunity to remedy the violation.

6.2 Serious or Repeated Violations

For serious or repeated violations, we may:

  • Temporarily suspend your account
  • Permanently terminate your account
  • Delete content that violates this Policy
  • Report violations to law enforcement
  • Take legal action to recover damages

6.3 Immediate Termination

We may immediately terminate your account without warning for:

  • Criminal activity or illegal use
  • Security attacks or breaches
  • Fraud or impersonation
  • Severe abuse or harassment
  • Distribution of malware

7. Reporting Violations

If you become aware of any violation of this Policy, please report it to us immediately:

Email: abuse@wickmetrics.com

Subject: Policy Violation Report

Include: Description of violation, date/time, account information (if known)

We take all reports seriously and will investigate promptly. We may contact you for additional information if needed.

8. Changes to This Policy

We may modify this Policy at any time. Changes will be effective immediately upon posting to the Service. Your continued use of the Service constitutes acceptance of the modified Policy.

9. Contact Information

Questions about this Policy? Contact us:

Recycapple LLC

Operating as: Wick Metrics

Email: support@wickmetrics.com

Abuse Reports: abuse@wickmetrics.com

State of Formation: Ohio