Help Center

What is Wick Metrics?

Wick Metrics is a comprehensive business management platform designed specifically for candle makers. It helps you manage your entire business from product development to financial tracking, all in one place. Whether you're a hobbyist just starting out or a seasoned maker with wholesale accounts, Wick Metrics adapts to your needs.

How do I get started?

After signing up, follow the setup wizard on your dashboard:

1. Add your fragrance oils and materials
2. Create your first product
3. Set up your company information (business registration, insurance)
4. Start tracking your costs and testing wicks

Is my data secure?

Absolutely. Your data is encrypted both in transit and at rest, isolated from other users with row-level security, and backed up daily. We never share or sell your business data. Read our Security page for complete details.

Can I access Wick Metrics on my phone?

Yes! Wick Metrics is fully responsive and optimized for mobile use. Access your business data from anywhere—in your workshop, at a craft fair, or on the go. Simply log in through your mobile browser.

What if I need help?

Contact our support team at support@wickmetrics.com. We typically respond within 24 hours on weekdays. You can also check this Help Center for answers to common questions.

What is the Free Candle Cost Calculator?

The Wick Metrics Free Candle Cost Calculator is a professional-grade tool available to everyone—no sign-up required. It helps candle makers calculate the true cost of making a candle, including materials, packaging, shipping, labor, and profit margins. It's the same powerful calculation engine we use in the full Wick Metrics platform, offered completely free as a service to the candle making community.

Who should use the calculator?

The calculator is perfect for:

• New candle makers figuring out if their pricing is profitable
• Hobbyists wanting to understand their costs before selling
• Established makers testing new product ideas or formulas
• Wholesale sellers calculating margins for different price points
• Anyone who needs quick cost calculations without committing to a platform

What can I calculate?

The calculator includes comprehensive cost tracking for:

• Wax: Calculate cost per ounce from bulk pricing
• Fragrance Oil: Determine exact FO cost based on your fragrance load percentage
• Vessels, Wicks, Lids, Labels: Per-unit costs from bulk purchases
• Packaging: Add boxes, tissue, stickers, warning labels, etc.
• Shipping: Include shipping costs if you offer free shipping
• Additional Costs: Labor, overhead, private labeling
• Pricing Analysis: See wholesale and retail profit margins instantly

How do I access the calculator?

Visit wickmetrics.com/calculator - no sign-up, no email required, completely free. The calculator works on desktop, tablet, and mobile, so you can calculate costs wherever you are—in your workshop, at the craft store, or at a trade show.

Can I save my calculations?

The free calculator doesn't save your data—it's designed for quick, one-time calculations. If you want to save products, track materials inventory, manage multiple formulas, and access your calculations from anywhere, sign up for Wick Metrics. The full platform includes unlimited saved products, automatic inventory tracking, wick testing logs, financial reports, and much more.

Is the calculator really free forever?

Yes! The Wick Metrics Free Candle Cost Calculator will always be free. We built it as a resource for the candle making community because we believe every maker deserves professional tools to build a profitable business. No hidden fees, no trial period that expires, no credit card required—ever.

How do I add a new product?

To add a product:

1. Navigate to Products
2. Click "+ New Product"
3. Fill in product details: name, vessel size, wax type, fragrance oils, pricing
4. The system automatically calculates your cost of goods sold (COGS) and profit margins
5. Save your product—it's now in your catalog!

What's the difference between Materials and Fragrance Oils?

Materials are your physical supplies: wax, wicks, vessels, labels, etc. Track quantities, costs, and reorder points. Fragrance Oils have their own dedicated section because they require additional tracking like flash point, vanillin content, IFRA compliance, and usage priority (core/seasonal/testing).

Can I import fragrance oil data automatically?

Yes! When creating a new fragrance oil, paste the product URL from supported suppliers (Hive & Honey, CandleScience, Wellington, Black Tie Barn, Midwest Fragrance, Aztec) and click "Auto-fill." The system will automatically extract the name, scent notes, flash point, safety information, and document links.

How do profit calculations work?

Wick Metrics automatically calculates your costs and profits:

• COGS (Cost of Goods Sold): Sum of all materials, fragrance oils, labor, and overhead
• Retail Margin: (Retail Price - COGS) / Retail Price × 100
• Wholesale Margin: (Wholesale Price - COGS) / Wholesale Price × 100

All calculations update in real-time as you adjust pricing or costs.

Why is wick testing important?

The wick is the most critical component of a candle. An improperly sized wick can cause tunneling, sooting, poor scent throw, or even fire hazards. Testing ensures your candles burn safely and beautifully. Wick Metrics helps you track all your tests to find the perfect wick for each product.

How do I log a wick test?

To log a test:

1. Go to Wick Tests
2. Click "+ New Wick Test"
3. Select the product you're testing
4. Enter wick details (series, size, type)
5. Record burn observations: melt pool, flame height, mushrooming, sooting
6. Mark as Pass/Fail/Retest and note why
7. Mark as Winner if it's the perfect wick!

What should I look for during a burn test?

Key indicators of a good wick:

• Melt Pool: Should reach edge of vessel within 2-4 hours
• Flame Height: 1/2" to 1" is ideal
• Mushrooming: Minimal carbon buildup on wick tip
• Sooting: Little to no black smoke
• Tunneling: No wax left on sides of vessel
• Stability: Flame should be steady, not flickering excessively

What are the pricing plans?

Wick Metrics offers flexible subscription plans. Visit our pricing page for current rates and features. We offer a free trial so you can explore the platform before committing.

How do I cancel my subscription?

You can cancel anytime through your account settings. You'll retain access until the end of your current billing period. Your data is kept for 90 days after cancellation in case you want to reactivate.

What happens to my data if I cancel?

Your data is retained for 90 days after cancellation. During this time, you can reactivate your account to restore full access. After 90 days, your data is permanently deleted. You can request immediate deletion by contacting support.

Can I export my data?

Yes! You can export your data at any time. Contact support@wickmetrics.com to request a full data export in CSV or JSON format. This is part of your data portability rights under GDPR and CCPA.