Contact Us
We're here to help. Choose the best way to reach us.
General Support
Questions about using Wick Metrics, account issues, or general inquiries.
support@wickmetrics.comResponse time: Within 24 hours (weekdays)
Security Issues
Report security vulnerabilities or suspected breaches.
security@wickmetrics.comResponse time: Within 48 hours
Abuse Reports
Report violations of our Acceptable Use Policy or Terms of Service.
abuse@wickmetrics.comResponse time: Within 24 hours
Business Inquiries
Partnerships, press inquiries, or other business matters.
business@wickmetrics.comResponse time: Within 2-3 business days
Before You Contact Us
You might find your answer faster by checking these resources:
Company Information
Legal Entity: Recycapple LLC
Operating As: Wick Metrics
State of Formation: Ohio, United States
Business Type: Limited Liability Company (LLC)
When Contacting Support
To help us assist you quickly, please include:
- Account email: The email address associated with your account
- Clear description: What you're trying to do and what's happening
- Steps to reproduce: If reporting a bug, how can we recreate it?
- Screenshots: Visual examples are incredibly helpful
- Browser/device: What browser and device are you using?
- Error messages: Copy and paste any error messages you see
Note: Never include your password in any communication. We will never ask for it.
Response Times
General Support: Within 24 hours on weekdays (Monday-Friday, 9am-5pm EST)
Security Issues: Within 48 hours, including weekends for critical issues
Abuse Reports: Within 24 hours on weekdays
Business Inquiries: Within 2-3 business days
Response times may be longer during holidays or periods of high volume.
Privacy Notice
When you contact us, we collect your email address and the content of your message to respond to your inquiry. This information is handled in accordance with our Privacy Policy. We never share your support inquiries with third parties except as required to provide support or comply with legal obligations.