Privacy Policy

1. Introduction

Recycapple LLC ("we," "us," or "our") operates the Wick Metrics platform. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Service.

We are committed to protecting your privacy and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

By using our Service, you consent to the collection and use of information as described in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

We collect information you directly provide:

• Account Information: Name, email address, password
• Business Information: Business name, EIN, registration details, licenses, insurance information
• Product Data: Candle formulas, materials, pricing, inventory
• Financial Data: Revenue, expenses, profit calculations (stored locally in your account)
• Payment Information: Processed by Stripe (we do not store credit card numbers)
• Support Communications: When you contact customer support

2.2 Automatically Collected Information

• Usage Data: Pages viewed, features used, time spent on Service
• Device Information: IP address, browser type, operating system
• Cookies: Session cookies for authentication and preferences
• Log Data: Access times, error logs, performance data

2.3 Information We Do NOT Collect

• We do not sell your personal information to third parties
• We do not use your business data for advertising or marketing to others
• We do not share your proprietary formulas or trade secrets

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve the Service
• Process your subscription and payments
• Send service-related communications (account updates, security alerts)
• Respond to support requests and customer service inquiries
• Detect and prevent fraud, abuse, and security incidents
• Comply with legal obligations
• Analyze usage patterns to improve user experience
• Send optional marketing communications (you can opt out)

4. Data Storage and Security

4.1 Data Storage

Your data is stored on secure servers provided by DigitalOcean with data centers in the United States. All data is encrypted at rest and in transit using industry-standard encryption (TLS 1.3).

4.2 Data Isolation

Your business data is strictly isolated from other users. We implement row-level security to ensure no user can access another user's data. Each database query is filtered by your unique user ID.

4.3 Security Measures

• Encryption at rest and in transit
• Secure authentication via Clerk
• Regular security audits and updates
• Access controls and monitoring
• Automated backups
• Rate limiting and DDoS protection

4.4 Security Limitations

While we implement robust security measures, no system is completely secure. We cannot guarantee absolute security, and you use the Service at your own risk.

5. Data Sharing and Disclosure

5.1 Service Providers

We share data with trusted service providers:

• Clerk: Authentication and user management
• Stripe: Payment processing
• DigitalOcean: Cloud hosting and infrastructure
• Vercel/Hosting: Application deployment

These providers are bound by confidentiality obligations and may only use your data to provide services to us.

5.2 Legal Requirements

We may disclose information if required by law or to:

• Comply with legal obligations or court orders
• Protect our rights, property, or safety
• Prevent fraud or security threats
• Respond to lawful government requests

5.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information becomes subject to a different privacy policy.

6. Your Privacy Rights

6.1 GDPR Rights (EU Users)

If you are in the European Union, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data ("right to be forgotten")
• Restriction: Limit how we process your data
• Portability: Receive your data in a machine-readable format
• Objection: Object to processing of your data
• Withdraw Consent: Withdraw consent at any time

6.2 CCPA Rights (California Users)

If you are a California resident, you have the right to:

• Know what personal information we collect and how it's used
• Request deletion of your personal information
• Opt out of the sale of your information (we do not sell your data)
• Non-discrimination for exercising your rights

6.3 How to Exercise Your Rights

To exercise any of these rights, contact us at support@wickmetrics.com. We will respond to verified requests within 30 days.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. When you cancel your account:

• Your data is retained for 90 days to allow for account reactivation
• After 90 days, your data is permanently deleted
• You can request immediate deletion by contacting support
• We may retain certain information as required by law or for legitimate business purposes

8. Cookies and Tracking

We use cookies and similar technologies to:

• Essential Cookies: Required for authentication and security
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Understand how you use the Service

You can control cookies through your browser settings, but disabling essential cookies may affect Service functionality.

9. Children's Privacy

The Service is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we discover we have collected information from a child, we will delete it promptly.

10. International Data Transfers

Your information may be transferred to and processed in the United States or other countries where our service providers operate. By using the Service, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the Service. Your continued use after changes constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us: